Working At Epicure

What we do

Epicure is a direct sales company and we have 1000’s of Consultants driving our business across Canada (No products are available in a traditional store). 

At Home Office, our Operations Teams purchases the best supplies and then manufactures and distributes great food and cookware products through our Consultant network. 

The Sales and Marketing department guides the Consultants to success by creating and providing promotional material, training, catalogues, recipes, recognition events, and call center support.  Our Innovation, Research + Development Team creates new products and continually fine tunes our formulas for maximum taste and quality. 

Our innovative Technology Team is focused to enhance and upgrade our systems and processes for ease of operation, communication and reporting.

Our Finance and Support Teams ensures that the “beans” are counted properly and we are poised to support both our Home Team Members and our Consultants in the best way possible. 

Join our team

Epicure is your opportunity to innovate, create, and grow. And what’s not to love about working on a beautiful 80-acre farm in North Saanich, BC? Join an amazing team, in an extraordinary place, with a very exciting future.

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Open Jobs

If you don't see a perfect fit, don't hesitate to apply anyway. We're always looking for smart people who can contribute to our team. Tell us about yourself;
if we have an opportunity for you at Epicure, we'll be in touch!  Please forward your resume and cover letter to amazingjobs@epicure.com.

 
Facilities & Maintenance Manager

The Facilities & Maintenance Manager reports directly to the Director of Operations and has significant interactions with all other members of the management team. Key areas of interest include Equipment Maintenance, Staffing and Departmental Systems Maintenance, Equipment Performance and Plant Capability, Facility Maintenance as well as Compliance.

Customer Experience Representative

How would you like the chance to support the amazing Consultants of Canada’s Number #1 Direct Sales company? Epicure is a locally owned and operated Canadian success story with a mission to enhance health and change lives through real food. Be a part of the Mission!

As a Customer Experience Representative (CER), you will be responsible for answering inquiries from our amazing Consultants and customers through phone, email and live chat support.  You will be able to work within our systems & processes to support Consultants and customers while being proactive in anticipating their needs.  You adapt well to changing details in real time, and enjoy hustling during occasional periods of higher volume. As a CER, you love to help people find positive solutions by providing them with viable options. Your friendly personality is a constant in all interactions as you positively represent our company and our mission to inspire clean eating.

Social Media Manager

Are you a multi-talented and creative social media and digital maven whose experience as a food blogger and digital marketer can be used to take Epicure’s social media presence to a whole new level?  Do you thrive in a fast-paced, dynamic environment? Do you want to work with great people, and be a part of a successful and growing company that is changing the lives of Canadians daily?

The Social Media Manager is responsible for the execution of Epicure’s social media, mobile and digital marketing strategy.  Overall, the Social Media Manager is accountable for Epicure’s digital experience and is passionate about emerging technologies, the new media landscape and social marketing.    

   

Executive Assistant to the CEO

This is an exciting opportunity to support the CEO of Canada’s Number #1 Direct Sales company; a locally owned and operated Canadian success story with a mission to enhance health and change lives through real food.

In your role as Executive Assistant, you’ll be three steps ahead of the CEO to anticipate needs, saving her time and maximizing efficiency so that she can maintain focus on continuing to grow this successful business. You will ensure that the CEO is able to meet all commitments made and your great work will enable the executive team to successfully execute on quarterly and annual strategic priorities and projects.

If you’re an experienced Executive Assistant who’s proactive, organized, loves solving problems, and who takes pride in raising the bar, this role is for you.

Bilingual Customer Experience Representative

How would you like the chance to support the amazing Consultants of Canada’s Number #1 Direct Sales company? Epicure is a locally owned and operated Canadian success story with a mission to enhance health and change lives through real food. Be a part of the Mission!

As a Bilingual Customer Experience Representative (BCER), you will be responsible for answering inquiries from our amazing Consultants and customers through phone, email and live chat support in English and French.  You will be able to work within our systems & processes to support Consultants and customers while being proactive in anticipating their needs.  You adapt well to changing details in real time, and enjoy hustling during occasional periods of higher volume. As a BCER, you love to help people find positive solutions by providing them with viable options. Your friendly personality is a constant in all interactions as you positively represent our company and our mission to inspire clean eating.

FULL DESCRIPTIONS

 

Facilities & Maintenance Manager

The Facilities & Maintenance Manager reports directly to the Director of Operations and has significant interactions with all other members of the management team.Key areas of interest include Equipment Maintenance, Staffing and Departmental Systems Maintenance, Equipment Performance and Plant Capability, Facility Maintenance as well as Compliance.

Duties and Responsibilities:

Equipment Maintenance

  • Initiates, implements, and manages the plant maintenance and Janitorial/sanitation program based on best practices in the Food industry, with an emphasis on planning/scheduling and preventive/predictive maintenance.

Maintenance Departmental Systems

  • Ensures systems are in place to monitor the use and inventories of spare parts, maintenance supplies, and equipment. 
  • Maintains and repairs maintenance shop equipment.
  • Establishes and maintains a computerized maintenance management system for tracking work orders, spare parts, and maintenance history of plant equipment. 

Maintenance Staffing

  • In conjunction with Maintenance Supervisor, oversees activity of plant maintenance and sanitation personnel. 
  • Ensures that maintenance staff are adequately trained, equipped, and motivated so that the maintenance program can be accomplished in a safe, timely, and cost-effective manner. 
  • Communicates regularly with all maintenance staff, both individually and as a group, to ensure good two-way communication concerning maintenance issues. 
  • Assists with hiring of maintenance personnel. 
  • Conducts employee performance reviews based on job descriptions to determine competency, knowledge, and contribution of the maintenance technicians. 
  • Maintains and updates operating and training manuals for the maintenance department.
  • Ensures that all maintenance technicians are trained on the most updated version of the operating procedures. 

Equipment Performance and Plant Capability

  • Monitors operation of plant equipment and systems.
  • Reviews the operation of plant equipment and systems constantly, to minimize unplanned downtime, anticipate solve problems in a timely manner, and to identify opportunities for improvement.
  • Prepares reports, analyzes data, and makes recommendations for improving plant operations and solving maintenance-related problems. 
  • Initiates and carries out projects that improve efficiency and/or reduce operating costs.
  • Tracks, analyzes and improves key maintenance parameters such as utilization, maintenance cost, PM compliance, schedule compliance, etc.

Internal/External Facility Maintenance

  • Ensures city, regional, and provincial regulations relating to the facility are met at all times.
  • Liaises with External Contractors to provide facility maintenance activities such as year-round grounds keeping, annual HVAC maintenance, roof inspection and repairs, etc.
  • Leads the planning and implementation of plant improvements and expansions.
  • Drives start up efforts for new equipment installation or facility expansion: therefore, participate in staffing effort, lead spare part procurement effort, lead maintenance training effort, identify/secure critical supply and service agreements, lead the maintenance group during commissioning of the facility or equipment etc.

Coordination and Compliance

  • Communicates directly with the operations department to coordinate maintenance and repair work in process areas.
  • Implements programs and procedures required to ensure plant cleanliness.
  • Communicates directly with QC/QA to ensure effective participation by the maintenance technicians and sanitation staff in the implementation of QA policies and procedures.

Education & Experience:

  • University degree in Mechanical Engineering, or other appropriate discipline or equivalent experience.
  • Thorough knowledge of Good Manufacturing Practices as they relate to manufacturing and packaging of functional foods.
  • Excellent organization, planning, leadership, communication, human resources, administration, and budgeting skills.
  • Demonstrated aptitude, demeanour, and experience within a custom manufacturing environment producing complex products with many inputs and employing complex and challenging manufacturing processes, to manage a Plant Engineering & Maintenance Department.
  • Demonstrated aptitude with manufacturing resource planning software, Excel, and Word.
  • Knowledge of manufacturing dry dosage forms (including blending and powder filling) and packaging is highly desirable.

                                                                                                                                                                                                                                Back to Top


Executive Assistant to the CEO

This is an exciting opportunity to support the CEO of Canada’s Number #1 Direct Sales company; a locally owned and operated Canadian success story with a mission to enhance health and change lives through real food.

In your role as Executive Assistant, you’ll be three steps ahead of the CEO to anticipate needs, saving her time and maximizing efficiency so that she can maintain focus on continuing to grow this successful business. You will ensure that the CEO is able to meet all commitments made and your great work will enable the executive team to successfully execute on quarterly and annual strategic priorities and projects.

If you’re an experienced Executive Assistant who’s proactive, organized, loves solving problems, and who takes pride in raising the bar, this role is for you.

Role & Responsibilities:

Schedule Management

  • Ensuring that meetings, deadlines presentations and other duties of the CEO are carried out seamlessly and on-time
  • Travel arrangements for CEO and other Executive Team members, coordinating flights, accommodations and other itinerary specifics.

Records and Reports

  • Agenda, minute-taking and reports required for weekly executive team meeting
  • Weekly sales meeting PPT
  • Weekly 1-1 reminders to direct reports
  • Scorecard management (in process)
  • Maintain a project status report for all pending and current strategic projects
  • Monitor monthly budget status reports to CEO, flag variances and ensure mitigation strategy
  • Key date management – ensure on-track:
    • Product development & seasonal business planning
    • Annual strategic planning
    • Monthly and quarterly financial reporting 
    • Monthly financial review meeting with the Board

Communications

  • Write draft correspondence, speeches, presentations and announcements from CEO
  • Develop board presentations
  • Social Media – daily Instagram and facebook posts, liking and commenting on posts of key field players, influencers & rising stars
  • Weekly recognition – field
  • Weekly gratitude – home team

Gatekeeping

  • Field phone calls, takes requests for meetings and coordinate various aspects of interdepartmental communication as necessary

Strategic Projects/ Initiatives

  • Coordinate & manage Epicure Foundation
    • Admin
    • Comunications
    • Annual Grant Application
    • Minutes, records and reports
  • YPO Forum Officer

Support CEO execution of Quarterly Priorties

  • Career Launch
  • Conference
  • US Expansion Business Plan
  • ND Accelerator
  • Operations reorganization
  • Business planning

Committee Membership

  • Joint Health and Safety Committee
  • Social Committee

                                                                                                                                                                                                                                 Back to Top


Customer Experience Representative

 

How would you like the chance to support the amazing Consultants of Canada’s Number #1 Direct Sales company? Epicure is a locally owned and operated Canadian success story with a mission to enhance health and change lives through real food. Be a part of the Mission!

As a Customer Experience Representative (CER), you will be responsible for answering inquiries from our amazing Consultants and customers through phone, email and live chat support.  You will be able to work within our systems & processes to support Consultants and customers while being proactive in anticipating their needs.  You adapt well to changing details in real time, and enjoy hustling during occasional periods of higher volume. As a CER, you love to help people find positive solutions by providing them with viable options. Your friendly personality is a constant in all interactions as you positively represent our company and our mission to inspire clean eating.

Key Responsibilities:

  • Answer all incoming inquiries from our Consultants and customers through phone, chat and email support and follow-up in a professional manner 
  • Exude a positive, solution-oriented, and enthusiastic energy in all your interactions
  • Process orders for missing or damaged product
  • Be of service by providing information on Epicure promotions, sales, incentives, and other important changes so you can provide the best service required by Consultants
  • Understand and communicate Epicure’s policies to our Consultants
  • Monitor Facebook pages and provide timely responses that align with Epicure’s language
  • Process internal product orders for Home Team members and departments
  • Participate in daily standup meetings
  • Work in alignment with departmental processes in the execution of your duties
  • Assist Customer Experience, flexibly moving to different tasks as required based on the needs of the department that day
  • Occasionally monitor online communities after hours, and take necessary actions to resolve issues
  • Occasionally provide evening/weekend support on the last day of the month to support month-end, or to assist in dealing with high volume during peak periods
  • Participate in other duties as may be required from time to time 

Education & Experience:

  • Experience in customer service, hospitality or call center environments in a fast paced, high growth company preferred
  • Familiarity with the Direct Selling industry is a plus
  • Post-secondary education in Business Administration, Communications, Journalism or related field is an asset, but not required
  • Outbound sales call center experience is an asset
  • An inherent ability to work towards solutions and solve problems with creative solutions to ensure Consultant happiness
  • Ability to collaborate and effectively communicate
  • Exceptional written and verbal communication skills
  • Ability to communicate change in a way that is not scary
  • Be of service to your team
  • Comfortable with Microsoft Office suite
  • Familiarity with social media, particularly Facebook, is an asset
  • Ability to stay calm under pressure
  • Deeply familiar with Epicure, our products and our brand
  • High tolerance for ambiguity and change
  • You are a confident decision maker
  • You understand the impacts and ripples of your advice

 

                                                                                                                                                                                                                               Back to top


Bilingual Customer Experience Representative

How would you like the chance to support the amazing Consultants of Canada’s Number #1 Direct Sales company? Epicure is a locally owned and operated Canadian success story with a mission to enhance health and change lives through real food. Be a part of the Mission!

As a Bilingual Customer Experience Representative (BCER), you will be responsible for answering inquiries from our amazing Consultants and customers through phone, email and live chat support in English and French.  You will be able to work within our systems & processes to support Consultants and customers while being proactive in anticipating their needs.  You adapt well to changing details in real time, and enjoy hustling during occasional periods of higher volume. As a BCER, you love to help people find positive solutions by providing them with viable options. Your friendly personality is a constant in all interactions as you positively represent our company and our mission to inspire clean eating.

Key Responsibilities:

  • Answer all incoming inquiries from our Consultants and customers through phone, chat and email support and follow-up in a professional manner in English and French
  • Exude a positive, solution-oriented, and enthusiastic energy in all your interactions
  • Process orders for missing or damaged product
  • Be of service by providing information on Epicure promotions, sales, incentives, and other important changes so you can provide the best service required by Consultants
  • Understand and communicate Epicure’s policies to our Consultants
  • Monitor Facebook pages and provide timely responses that align with Epicure’s language
  • Process internal product orders for Home Team members and departments
  • Participate in daily standup meetings
  • Work in alignment with departmental processes in the execution of your dutiesssist Customer Experience, flexibly moving to different tasks as required based on the needs of the department that day
  • Occasionally monitor online communities after hours, and take necessary actions to resolve issues
  • Occasionally provide evening/weekend support on the last day of the month to support month-end, or to assist in dealing with high volume during peak periods
  • Participate in other duties as may be required from time to time 

Education & Experience:

  •  Experience in customer service, hospitality or call center environments in a fast paced, high growth company preferred
  •  Familiarity with the Direct Selling industry is a plus
  • Post-secondary education in Business Administration, Communications, Journalism or related field is an asset, but not required
  •  Outbound sales call center experience is an asset
  • An inherent ability to work towards solutions and solve problems with creative solutions to ensure Consultant happiness
  • Ability to collaborate and effectively communicate
  • Exceptional written and verbal communication skills
  • Ability to communicate change in a way that is not scary
  • Be of service to your team
  • Comfortable with Microsoft Office suite
  • Familiarity with social media, particularly Facebook, is an asset
  •  Ability to stay calm under pressure
  • Deeply familiar with Epicure, our products and our brand
  • High tolerance for ambiguity and change
  • You are a confident decision maker
  • You understand the impacts and ripples of your advice

                                                                                                                                                                                                                          Back to top


Social Media Manager

 

Are you a multi-talented and creative social media and digital maven whose experience as a food blogger and digital marketer can be used to take Epicure’s social media presence to a whole new level?  Do you thrive in a fast-paced, dynamic environment? Do you want to work with great people, and be a part of a successful and growing company that is changing the lives of Canadians daily?

The Social Media Manager is responsible for the execution of Epicure’s social media, mobile and digital marketing strategy.  Overall, the Social Media Manager is accountable for Epicure’s digital experience and is passionate about emerging technologies, the new media landscape and social marketing.    

About us:

At Epicure, we are a community that unites and inspires each other to rally around clean eating. Epicure is dedicated to sharing delicious meal solutions that use only real, whole ingredients you can trust, while never ever compromising on taste. We educate and inspire our community with a three-course solution—for ourselves, our children, and our planet. Our mission is to take back our health and change the course of our next generation's health and relationship with food.

Since being founded in 1997, Epicure has seen continued success and growth in Canada through our 20 years, to become a market leader in the Direct Sales industry. This is a fantastic opportunity to join our team and be a part of taking our growth to the next level by helping us to expand our market reach. 

The Role:

  • As Social Media Manager, your exciting and challenging work will involve:
  • Managing the Epicure social media strategy and growing Epicure’s social communities
  • Writing and executing digital marketing plans that align with the business and marketing strategy for Epicure
  • Creating, managing, and writing content for a digital marketing editorial calendar
  • Writing highly engaging posts for all Epicure social media channels.
  • Editing and assigning content written by others for social media channels, making sure that the headlines, text, photos and other elements are produced for maximum engagement.
  • Managing highly engaged, internal and external-facing social communities.
  • Tracking and analyzing engagement and traffic with Google Analytics and other tools.
  • Create and manage unique promotional campaigns for digital audiences including social media contests that are aligned to overall promotional strategy and calendar
  • Identify industry influencers and coordinate partner market opportunities and outreach
  • Manage the creation and publication of digital marketing assets (videos!) and analyze effectiveness
  • Collaborate across departments to integrate social media, website and other online initiatives into one clear brand message
  • Additional related tasks across this growing team will be required from time to time.

What we have:

  • A mission-driven company, with a passion for changing the lives of our consultants and customers
  • A well-developed and widely recognized brand, and the desire to take it to the next level to deliver our vision of expanding into new markets
  • Fast-paced, growing company on Vancouver Island
  • A team of capable and passionate marketing and creative professionals for you to collaborate with
  • A beautiful and serene office environment, located in North Saanich, British Columbia
  • Competitive salary and benefits package

What you have:

  • You’re savvy in social media, with an understanding of metrics and data that sit behind it.
  • Ability to quickly to pick up tone, language and voice of a brand and product and consistently apply across variety of busy social media pages.
  • A strategic eye that can guide our social strategy in a strategic manner in mind of the changing needs of the business to ensure optimal engagement and traction of our social media efforts.

Role Requirements:

  • Degree in Marketing, Communication, Journalism or related program
  • Experience launching digital initiatives such as having your own blog and driving a social media following
  • You love food, health, wellness and hanging out on social platforms
  • Ability to edit photos using Photoshop, Publisher or Indesign
  • Excellent analytical and problem-solving skills and demonstrated creativity with respect to idea generation and solution implementation
  • Ability to influence, facilitate, negotiate and manage stakeholders with a variety of sometimes conflicting interests to achieve a cohesive and quality results that meet business goals 
  • Technically savvy with an ability to concept and develop innovative executions across all digital platforms
  • Capacity to remain on the forefront of emerging industry trends
  • Able to think holistically when it comes to both traditional and digital media
  • Flexibility to meet constantly changing demands of the workplace 
  • Previous experience with a Direct Sales model or consumer packaged goods would be considered an asset
  • Bilingual language skills (English and French) would be considered an asset
  • Able to embrace change and excel within tight deadlines
  • Demonstrated success working with second generation / high growth / niche organizations
  • A creative eye and strong proof-reading skills
  • A positive, can-do attitude!

                                                                                                                                                                                                                                         Back to top.